We may collect the following information:

• Name and contact information
• Billing and shipping address
• Order and purchase details
• Customer service communications
• IP address, device type, browser and website activity

All payments are securely processed through Shopify and its authorized payment providers.

We may use your information to:

• Process and deliver your orders
• Send order and shipping updates
• Provide customer support
• Manage returns and refunds
• Improve our website and services
• Prevent fraud and protect website security
• Send marketing emails when you choose to receive them

Petvena may use cookies and similar technologies to remember your preferences, improve website performance, analyze traffic and provide relevant advertising.

You may disable cookies through your browser settings, but some website features may not work correctly.

We may share necessary information with trusted service providers, including:

• Shopify
• Payment providers
• Shipping and delivery partners
• Analytics providers
• Advertising platforms

These providers only receive the information required to perform their services.

We use reasonable security measures to protect your personal information. However, no method of online transmission or storage is completely secure.

We retain information only for as long as necessary to complete orders, provide support, comply with legal requirements and resolve disputes.

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Opt out of certain advertising data sharing

Petvena is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Petvena may update this Privacy Policy when necessary. Any changes will be published on this page with a revised date.